OE Service Information Matrix
The following references for each vehicle manufacturer provide the sources for accessing OEM service information, tools, and training materials. The information is listed by manufacturer rather than nameplate. For example, the Ford listings cover Ford, Lincoln, and Mercury vehicles. The auto manufacturers are listed alphabetically, but the links below allow you to scroll directly to a specific manufacturer’s listings. Some small volume, specialty manufacturers (such as, Lotus or Panoz) may not be listed. Most manufacturers’ service information is available via the Internet. Website links are provided. In many cases, the references also provide toll-free telephone contacts.
A B C D E F G H I J K L M N O P Q R S T U V W X Y Z
ACURA
(see Honda)
Service Information, Tools & Training Information
|
Go to www.astonmartintechinfo.com
|
| Diagnostic Tool | (800) 892-9650 (Equipment Solutions) |
| Service, Collision and Training Information | erwin.audi.de erWin is the Electronic Repair and Workshop Information service from Audi AG for non-franchised garages, vehicle pools and other companies which repair and service Audi vehicles professionally. www.audi.ddsltd.com Collision and body information are included in Repair Manuals. |
| Service information, tools and training information | Go to www.bentleytechinfo.com
|
| Diagnostic Tool | For special tool purchases and diagnostic computer purchases, call Central Letter Shop at 1-800-695-0079. |
| Service & Collision Information | Go to www.bmwtechinfo.com. Contains service manuals back to 1980 models, separate wiring diagrams back to 1984 models, and TSBs back to 1985 models. |
CHRYSLER/DODGE/EAGLE/JEEP/PLYMOUTH
| Diagnostic & Reprogramming Tool | (800) 801-5420 (SPX Corp. through Miller Special Tools Division); fax (800) 578-7375
· DRB III® Scan Tool -- includes DRB III® and Remote Personal Computer Update Kits - part numbers: CH6020A-AM and CH6020A-PCUD · Also requires CH5500 Kit for Transmission Control Modules in 1989-1995 model year vehicles · DART tool is discontinued |
| Service & Collision Information | On-line service information as well as printed copies of service information can be purchased at www.techauthority.com. Printed copies of service information can also be purchased by calling 1-800-890-4038 (DDS LTD). Body repair manuals for some 1995 and all 1996 to present domestic vehicles are included on the Chrysler service website at www.techauthority.com. |
| Diagnostic Tool | Equipment Solutions (800) 347-6401 |
| Service & Collision Information | Any Daewoo dealership.
Collision and body information is included in service manuals. |
| Service Information, Tools & Training Information | Go to www.ferrariusa.com; contact service@ferrariusa.com |
| Diagnostic Tool | Go to www.motorcraft.com, Technical Resources |
| Reprogramming | Go to www.motorcraft.com, Technical Resources |
| Service & Collision Information | Go to www.motorcraft.com, Technical Resources |
| Training & Training Materials | Go to www.motorcraft.com, Technical Resources |
| General Information | Go to www.motorcraft.com, Technical Resources |
BUICK, CADILLAC, CHEVROLET, GEO, GMC, HUMMER, OLDSMOBILE, & PONTIAC
| Diagnostic Tool | Go to www.gmtechinfo.com or call 1-800-825-5886. |
| Training & Training Materials | Go to www.gmtechinfo.com or call 1-800-825-5886. |
Service & Collision Information |
Go to www.gmtechinfo.com or call 1-800-825-5886. Body and collision information is contained in the body manual and the collision manual. |
Reprogramming Information |
Go to www.gmtechinfo.com or call 1-800-825-5886. |
I/M Information |
Go to www.gmtechinfo.com or call 1-800-825-5886. |
General Information |
Go to www.gmtechinfo.com or call 1-800-825-5886. |
| Diagnostic Tool | (800) 533-6127 (SPx Corp.) |
| Service & Collision Information | (800) 272-8876 (MSX, Inc.)
Body and collision information is contained in the body manual and the collision manual. |
| Diagnostic Tool | For OBD II vehicles through model year 2003, the Vetronix Mastertech tool can be used. Contact Vetronix Customer Service at 1-800-321-4889 for details. For all OBD II vehicles, including model year 2004 and later, the Honda Diagnostic System (HDS) tester and related software and software updates, can be ordered from Helm, Inc., but you must first subscribe to Service Express at www.serviceexpress.honda.com. After signing in, click the "Order Diagnostic Tools" button for details and links to the ordering screens. |
| Service & Collision Information | Subscriptions to the Honda and Acura service information website are available at www.serviceexpress.honda.com. This website provides access to service information covering all models back to 1996. In addition, TSBs, ServiceNews, and a growing number of other manuals are accessible back to 1990. Subscribers can also access an on-line parts catalog that allows direct-to-dealer order submittal. Traditional paper-bound Service Manuals, Electrical Troubleshooting Manuals, and Body Repair Manuals are also available from Helm, Inc. from the Service Express website (click on "Order Paper Publications" button). |
| Training materials | Information about ordering training information and materials is available from the Service Express website (click on “Order Training Materials” button for details and links to the ordering screens. |
| Reprogramming | Information regarding the reprogramming of OBD II applicable vehicles is available from the Service Express website, but you must first be a subscriber to purchase or rent the necessary reprogramming tool and software, and to obtain the required authorization code. After signing in, click the "Order Diagnostic Tools" button for details. |
| Service Publications | Contact Helm Inc., 14310 Hamilton Avenue, Highland Park, MI 48203, (313) 865-5000 |
| Service & Collision Information | Go to Hyundai’s website at www.hmaservice.com
Body and collision information is contained in the body manual. |
| Training materials |
|
| Tools & Equipment | Contact SPX-Kent Moore, 1-800-336-6687, or www.dealerequipment.com |
Special Service Tools |
Contact SPX-Kent Moore, 1-800-345-2233,or www.spxkentmoore.com |
INFINITI
(see Nissan)
| Diagnostic Tool | Go to www.isuzutechinfo.com |
| Service & Collision Information | Go to www.isuzutechinfo.com
Collision and body information is included in service manuals. |
| Diagnostic Tool | Go to www.jaguartechinfo.com. |
| Service & Collision Information | Go to www.jaguartechinfo.com.
Collision and body information is included in service manuals. |
| Diagnostic Tool | Kia University, 1-866-KIA-TOOLS (1-866-542-8665).
Go to www.kiatechinfo.com. |
| Service & Collision Information | DDS, 1-866-KIA MANUALS (1-866-542-6268), fax 1-562-698-2788
Collision and body information is included in service manuals. Go to www.kiatechinfo.com. |
| Training | Kia University, Technical Training Dept. 949-470-7000
Go to www.kiatechinfo.com. |
| General Information | www.kia.com
Go to www.kiatechinfo.com. |
| Diagnostic Tool | (781) 788-0600 |
| Service & Collision Information | (781) 788-0600 |
| Service & Collision Information | Go to www.landrovertechinfo.com
Collision and body information is included in service manuals. |
| Diagnostic Tool | Go to www.landrovertechinfo.com |
LEXUS
(see Toyota)
| Service Information, Tools, & Training Information | Go to www.maseratiusa.com; contact service@maseratiusa.com
|
| Diagnostic Tool | Go to www.mazdatechinfo.com to obtain ordering information for all Mazda diagnostic tools. For all 1994-2000 models: New Generation Star (NGS) Tester; Hickok Customer Care; phone (800) 342-5080, or (216) 541-8060 or a distributor in your area. For all 1997 and newer models: Worldwide Diagnostic System (WDS); Call (800) ROTUNDA (768-8632) which is menu driven; select option 4 for assistance by a WDS sales representative. |
Reprogramming |
Go to www.mazdatechinfo.com for subscription information for access to Mazda Module Reprogramming. |
| Service & Collision Information | Go to www.mazdatechinfo.com to obtain ordering information for all service and body repair manuals available from Mazda. Collision and body information is included in the body manual. |
| Special Service Tools | Go to www.mazdatechinfo.com to obtain ordering information for all Mazda Special Tools or contact American Kowa Seiki customer service at (800) 824-9655. Additional Service Equipment is available by contacting Mazda Service Equipment at 1-877-768-6657. |
| Diagnostic Tool | Go to www.startekinfo.com.
(800) FOR-MERCEDES – Manufacturer tool available now. |
| Service & Collision Information
|
Go to www.startekinfo.com.
(800) FOR-MERCEDES Limited capability tools are also available for Mercedes-Benz vehicles through Assenmacher Specialty tools (800-525-2943) and Snap-on Diagnostics (800-775-0894) Collision and body information is included in service manuals. |
| Diagnostic Tools, Service & Collision Information, & Training Materials | Go to www.minitechinfo.com.
|
| Diagnostic Tool | (888) 727-6672 - 2 (SPX Corp) |
| Service & Collision Information | Go to www.mitsubishitechinfo.com to access the Mitsubishi Service Information Retrieval website featuring: factory service manuals back to 1992 models; Technical Information Manuals; Body Repair Manuals; TSBs, recalls, and service campaigns back to 1983 models; OBD II information; technical training modules; PCM reprogramming information; and links to vendors for factory tools and printed information/manuals. |
| Diagnostic Tool | (800) 662 2001 (SPX Corp. through TECH MATE) |
| Training Videos | (562) 427 7000 or go to www.nissantechinfo.com. |
| Service & Collision Information | Go to www.nissantechinfo.com for 1994 and newer model Nissan information or www.infinititechinfo.com for 1994 and newer model Infiniti information. These websites contain both emissions and non-emissions information.
Printed materials can be ordered at (440) 572-0725 (DDS LTD) for 1999 and earlier models. Printed materials and CD-ROMs for 2000 and newer models can be ordered via the websites. Body and collision information is usually contained in the body manual. However, commencing with the 2002 model year vehicles, as a vehicle receives a major model change, the body/collision repair information will be included in the service manual. |
| Diagnostic Tools, Service Information & Collision Information | Go to techinfo.porsche.com for both emissions and non-emissions related information and factory tools.
Collision and body information is included in service manuals. |
| Diagnostic Tool | Go to www.saabtechinfo.com. |
| Service & Collision Information | Go to www.saabtechinfo.com.
Collision and body information is included in the Workshop Information Manual. |
SATURN
(see General Motors)
SUBARU
| Diagnostic Tool | (800) 345-2233 (SPX Kent-Moore Corp. or www.spxkentmoore.com) |
| Service & Collision Information | Body and collision information is contained in the service manuals.
For all web based electronic service information and online ordering of non-electronic service information, go to Subaru's Technical Information System web site at www.techinfo.subaru.com. Service information available on CD, paper based manuals, as well as technical training materials, may also be ordered by calling Service Technical Information Company at (866) 428-2278 within the U.S. and (586) 783-4376 outside the U.S. |
| Diagnostic Tool | Through any Suzuki Dealer or SPX Kent-Moore Corporation (800) 345-2233 |
| Service & Collision Information | Collision and body information is included in service manuals.
Go to www.suzukitechinfo.com. |
| Diagnostic Scantool & Special Service Tools | Call (800) 933-8335 (Owatona Tool Company, a division of SPX Corp.) |
| Service & Collision Repair Information | For web based service information, go to the Toyota/Lexus Technical Information System (TIS) website at techinfo.toyota.com OR techinfo.lexus.com for all Toyota & Lexus vehicles. This website contains all service information back to 1990 models and TSBs back to 1987 models. The website also contains accessory & audio information, VIN decoders, maintenance schedules and collision repair information. The website offers electronic access to technical training information, access to an "on-line" Special Service Tool catalog and all information necessary to purchase service and training items not available in electronic format.
For paper based service information, and all other service support materials not available electronically on TIS, call the Toyota Material Distribution Center at (800) 622-2033. A catalogue of available materials is available on the TIS website homepage.
NOTE: Both collision and body information is included in the collision repair manual.
|
| Powertrain Reprogramming | Some Toyota and Lexus vehicles have flash reprogrammable powertrain ECMs beginning with the 2001 model year. Flash reprogramming can be accomplished using either the Toyota/Lexus factory scantool, or the Vetronix Mastertech, using authentic Toyota factory scantool software, version 8.0 or later. The Toyota/Lexus factory scantool and/or software program cards can be purchased through SPX Corp. [call (800) 933-8335] by ordering P/N 01001271 for the Toyota/Lexus factory scantool with factory software program card, or P/N 01002593-005 for the factory software program card with latest software version. (Note: factory software runs on the Toyota/Lexus factory scantool and on the Vetronix Mastertech.)
Vehicle recalibration requires use of a personal computer (PC with Windows 9X operating system), one of the above-mentioned scantools, and a calibration CD. CDs contain all of the most current vehicle calibration files, applicable TSBs, the Calibration Update Wizard application software, and instructions for use. Calibration CDs can be ordered through the Toyota Material Distribution Center at (800) 622-2033, by ordering P/N 00456-REPRG-001. |
| Diagnostic Tool | (800) 892-9650 (Equipment Solutions) |
| Service, Collision and Training Information | erwin.volkswagen.de erWin is the Electronic Repair and Workshop Information service from Volkswagen AG for non-franchised garages, vehicle pools and other companies which repair and service VW vehicles professionally. www.vw.ddsltd.com Collision and body information are included in Repair Manuals. |
| Diagnostic Tool | SPX Corporation Service Solutions 28635 Mound Road Warren, Michigan 48092-3499 1-800-345-3399 or go to www.volvotechinfo.com. |
| Service, Collision & Training Information | Go www.volvotechinfo.com. Collision and body information is included in service manuals. |
Copyright ©2001-2004 NASTF. All Rights Reserved.
For more information, contact John Cabaniss, jcabaniss@aiam.org